If the customer wishes to return a product he has purchased, he can do so within 14 working days of receipt.
The return can be done either on-site or by shipment (the costs paid by the sender) to the physical store YCautotools Ltd. along with proof of payment.
In order to accept the returnable product the item must be closed or open packed, unused and in its original packaging. The product will be checked by the store for its condition and once it is approved for return then it can be exchanged for a product of equal value or a refund.
Orders made by phone or on-site at the store are only allowed to be returned within 7 business days and are entitled to a refund only by issuing a voucher or exchanging an equivalent product.
All returns can be made on any business day and time of the physical store.